Develop Relations with Members
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Engage members as partners
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Identify member challenges
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Understand member expectations
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Promote a culture of managing risk
Deliver Highly Valued Programs and Services
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Affiliate with competent partners
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Manage scarce resources
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Maintain excellence
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Measure outcomes
Enhance Organizational Effectiveness
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Communicate candidly
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Improve problem-solving
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Invest in employee relations
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Practice core values
Be Efficient and Sustainable in Purpose
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We will be efficient and sustainable in purpose, and specifically:
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Practice innovation
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Implement technologies
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Manage capacity
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Adapt and change