Tactical Communication: Tools for Service & Safety in the Field

This course helps law enforcement officers working in patrol and investigations to communicate more effectively with the wide variety of people they come into contact within the field, during follow up inquiries, over the phone, and under various low and high stress encounters. The focus is both on tactical communications during field encounters (which emphasizes both officer safety and good service skills) and recognizing the necessary diversity awareness in their communities.

If you are a person with a disability and need an accommodation to participate, please contact the California JPIA training division by email, training@cjpia.org, within two business days of the training date, noting that the Authority is closed on Fridays. 

Topics Covered

• Diversity Awareness: Age, Race, Gender and Cultural Differences
• Active, Empathetic Listening
• Police and Customer Service Awareness Moments of Truth
• Avoiding Citizen Complaints the Ingredients for an Investigation
• Group Role plays with Feedback
• High Stress Communication Tools
• Internal Communications Giving Each Other Feedback
• Respecting Chain of Command
• Communication Failures Lawsuit Scenarios
• Officer Safety
• Verbalization Techniques During Arrests
• Stress Management Tactical Breathing, Anger Mastery and Critical Incident Stress Debriefing
• When to Be a Warrior, When to Be a Protector