Working in a Fishbowl: Practical Challenges for Public Sector Employees

CLASSROOM TRAINING
It used to be simple – you come to work, do your job, put in a full day’s work for a full day’s pay, and then go home. Now, government employees are under extreme public scrutiny and it's almost impossible to open a newspaper or catch the news without hearing the general public questioning their motives and wondering if they are doing a good enough job or just abusing the system. This workshop will focus on some of the unique issues that municipal employees must deal with when interacting with the public, as well as with their co-workers. These issues include working in the public eye, customer service, courtesy in the workplace, bullying and hazing, and workplace violence and safety. If you are a person with a disability and need an accommodation to participate, please contact the California JPIA training division by email, training@cjpia.org, within two business days of the training date, noting that the Authority is closed on Fridays. (Duration: 2 Hours)
Topics Covered:
  • Unique issues that municipal employees deal with:
    • when interacting with the public
    • when interacting with their co-workers
  • Working in the public eye
  • Customer service issues
  • Courtesy in the workplace
  • Bullying and hazing
  • Workplace violence and safety
Duration:
2 hours
Code/regulation:
Initial training for employees who want to understand the unique issues that municipal employees must deal with when interacting with the public, as well as with their co-workers
Who should attend:
All employees
Frequency:
As Needed
No trainings are currently scheduled at this time.
To register for training, click here.
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