Customer Service: Avoid Costly Mistakes

E-LEARNING TRAINING
It costs businesses five times as much to find a new customer than it does to keep an old one. This training video gives practical tips for creating satisfied, long-term customers. This course shows how frustrating it can be to a customer who feels misunderstood. Viewers how listening carefully helps to correctly address issues and complaints. This video demonstrates the importance of meeting and greeting customers in order to make them feel welcome. This course showcases the examples of customer service mistakes and the appropriate remedies. Implementing the skills taught in this course helps increase customer satisfaction and retention in your workplace. (Duration: 20 Minutes)
Topics Covered:
  • Introduction
  • Customer Service Failures
  • Find a Way to Say Yes
  • Coach Each Other
  • Listen Carefully/Fix it on the Spot
  • More Customer Service Failures
  • What the Customer Really Hears
  • Good Customer Service
  • Conclusion
Duration:
( 0 hours )
Code/regulation:
Who should attend:
Anyone looking to develop customer service skills
Frequency:
Every 3 Years
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