What to Say When for Managers

  • E-Learning

The ability to communicate clearly and effectively is critical to managers’ success. This course features 14 lessons from the “What to Say When” series on workplace communication. These vignettes focus on issues managers might experience in the workplace.

The manager collection covers issues related to taking the lead of a new team, setting objectives and goals for employees, dealing with the conflict between team members, and providing feedback and recognition. Each lesson in this course features a narrative example, demonstrating the right and wrong way to handle a problem.

It is best to complete this course in one sitting, if you do need to stop the training midway, please enable cookies for our website and allow popups (turn off your popup blocker) so that you don't lose progress for the course.


Topics Covered

  • Communication Skills


0 hours


Best Practices


As Needed

Who Should Attend: