Safe Workplaces When Being Nice Isn't Working

  • Classroom

This training is designed to lay a critical foundation in providing a safe work environment. Factors that lead to violence, perpetrators of workplace violence (including external and internal contacts), acts of workplace violence, organizational factors that promote violence, and response protocols will be presented. The last hour of this training is presented in a format specifically designed for managers and supervisors. All general employees will be dismissed before the last hour begins.

If you are a person with a disability and need an accommodation to participate, please contact the California JPIA training division by email,, within two business days of the training date, noting that the Authority is closed on Fridays. 


Topics Covered

  • Defining Workplace Violence
  • Handling Conflicts Successfully
  • Effective Communication Tools
  • Anger Management
  • The Difficult Guest
  • Practical Aspects of Intervention
  • The Supervisor's Responsibility
  • Defending Against Violence Personal Protection


3 hours




As Needed

Who Should Attend:

Employees Who Have A Potenial Exposure To Workplace Violence