Building a Workplace of Mutual Respect

  • Classroom

Your organization already has great employees and team members. For those, this workshop will reinforce and build on the excellence they now practice daily in servicing the public and their colleagues. For others, who need to develop their public service and teamwork skills, this workshop will give them the perspective, insight, and skills that will help them become better employees and team members.  

Target Group & Format. This workshop is designed for organization members at all levels – from staff level to executive.  The workshop is highly interactive using a combination of lecture, small group discussion, and experiential exercises

If you are a person with a disability and need an accommodation to participate, please contact the California JPIA training division by email,, within two business days of the training date, noting that the Authority is closed on Fridays. 


Topics Covered

  •  Ten-point “Philosophy for the Trenches” that will help workshop participants to:
    • Define in behaviorally specific terms what practicing respect in the workplace means.
    • Understand their role in serving customers and being a team player.
    • Know how to be a team player and a team energizer.
    • Work together as a team in serving the public, each other, and the organization.
    • Communicate respectfully.
    • Learn to work with and accept diversity in work styles and lifestyles.
    • Stay positive even in tough times.
    • Model and promote a “public service” ethic.
    • Help create a trust climate with your peers and customers.
    • Challenge processes and offer ideas for improvement in a professional manner.
    • Communicate assertively, with diplomacy and tact.
    • Cope and work with negative people including naysayers and those who are trying to drill a hole in your boat.
    • Develop a code of ethics for individual and team behavior.
    • Take responsibility in keeping morale high and cynicism low.
    • Practice unquestionable integrity.
    • Work in a positive and respectful way to deal with change.
    • Stay” in balance” to manage stress and successfully maneuver the inevitable potholes in the “best-laid plans.”
    • Strive to be someone others enjoy working with and foster healthy workplace relationships.


4 hours


Best Practices


As Needed

Who Should Attend:

Employees Who Have Potenial Stress In The Workplace