Principles of Customer Contact

  • Classroom

Many citizens have become more vocal, confrontational, and even intrusive.  This training provides participants with real-world tools, tips, and techniques for connecting with the public even in the most challenging of situations.


If you are a person with a disability and need an accommodation to participate, please contact the California JPIA training division by email, training@cjpia.org, within two business days of the training date, noting that the Authority is closed on Fridays. 

 

Topics Covered

  • Techniques for Connecting With the Public
  • Learn Influential, Practical, and Compelling Ways to Convey Your message
  • Contain and Control an Encounter
  • Avoid Conflict

Duration:

2 hours

Code/regulation:

Best Practice

Frequency:

As Needed

Who Should Attend:

Anyone that directly works with the public