Principles of Customer Contact

Participants at this training will receive real-world tools, tips, and techniques for connecting with the public even in the most challenging of situations. Many citizens have become more vocal, confrontational, and even intrusive. This is a chance to learn influential, practical, and compelling ways to convey your message, contain and control an encounter, and potentially avoid conflict.

If you are a person with a disability and need an accommodation to participate, please contact the California JPIA training division by email, training@cjpia.org, within two business days of the training date, noting that the Authority is closed on Fridays. 

Topics Covered

• Techniques for connecting with the public
• Learn influential, practical, and compelling ways to convey your message
• Contain and control an encounter
• Avoid conflict