Principles of Customer Contact

Many citizens have become more vocal, confrontational, and even intrusive.  This training provides participants with real-world tools, tips, and techniques for connecting with the public even in the most challenging of situations.

If you are a person with a disability and need an accommodation to participate, please contact the California JPIA training division by email, training@cjpia.org, within two business days of the training date, noting that the Authority is closed on Fridays. 

Topics Covered

• Techniques for Connecting With the Public
• Learn Influential, Practical, and Compelling Ways to Convey Your message
• Contain and Control an Encounter
• Avoid Conflict