Principles of Customer Contact

  • Classroom

Many citizens have become more vocal, confrontational, and even intrusive.  This training provides participants with real-world tools, tips, and techniques for connecting with the public even in the most challenging of situations.

If you are a person with a disability and need an accommodation to participate, please contact the California JPIA training division by email,, within two business days of the training date, noting that the Authority is closed on Fridays. 


Topics Covered

  • Techniques for Connecting With the Public
  • Learn Influential, Practical, and Compelling Ways to Convey Your message
  • Contain and Control an Encounter
  • Avoid Conflict


2 hours


Best Practice


As Needed

Who Should Attend:

Anyone that directly works with the public