Principles of Customer Contact
Many citizens have become more vocal, confrontational, and even intrusive. This training provides participants with real-world tools, tips, and techniques for connecting with the public even in the most challenging of situations.
If you are a person with a disability and need an accommodation to participate, please contact the California JPIA training division by email, firstname.lastname@example.org, within two business days of the training date, noting that the Authority is closed on Fridays.
- Techniques for Connecting With the Public
- Learn Influential, Practical, and Compelling Ways to Convey Your message
- Contain and Control an Encounter
- Avoid Conflict
Who Should Attend:
Anyone that directly works with the public