Practical Challenges of Working in a Fishbowl for Public Sector Employees

  • Classroom

It used to be simple. You came to work, did your job, put in a full days work for a full days pay, and then go home. Now, government employees are under extreme public scrutiny, and its almost impossible to open a newspaper or catch the news without hearing the general public questioning their motives and wondering if they are doing a good enough job or just abusing the system. This workshop will focus on some of the unique issues that municipal employees must deal with when interacting with the public, as well as with their coworkers. These issues include working in the public eye, customer service, courtesy in the workplace, bullying, and hazing, and workplace violence, and safety.


If you are a person with a disability and need an accommodation to participate, please contact the California JPIA training division by email. training@cjpia.org  within two business days of the training date, noting that the Authority is closed on Fridays. 

Topics Covered

  • Unique Issues that Municipal Employees Deal with  
  • When Interacting with the Public
  • When Interacting with Their Co-Workers 
  • Working in the Public Eye 
  • Customer Service Issues
  • Courtesy in the Workplace 
  • Bullying and Hazing
  • Workplace Violence and Safety 

Duration:

2 hours

Code/regulation:

Best Practices

Frequency:

As Needed

Who Should Attend:

All Employees