Investigating Claims & Preserving Evidence

  • Classroom

Employees must often conduct or participate in investigations of accidents and incidents that take place within their agency. Every investigation has the same primary objective to collect, assemble, and preserve evidence with the least possible delay. An inquiry should develop definitive answers regarding who, what, when, where, and how. Generally, a simple report will establish the time, place, persons, and circumstances involved in an incident. Determining the cause and the results, however, requires much more effort. This workshop will give you an overview of typical claims and types of incidents requiring an agency investigation along with the tools to improve your report writing skills.

If you are a person with a disability and need an accommodation to participate, please contact the California JPIA training division by email,, within two business days of the training date, noting that the Authority is closed on Fridays. 

Topics Covered

  • Reasons to Investigate (Incidents, Accidents and Tort Claims)
  • What you Should Know About Investigations
  • The Strategic Investigative Process
  • The Importance of Accurate and Adequate Report Writing
  • Common Sources of Weakness in the Investigation Process
  • Incident Scene Investigation
  • Most Frequent and Common Types of Claims
  • Proactive Investigation


4 hours


Best Practices


As Needed

Who Should Attend:

Employees Responsible For Conducting Investigations