Turn Conflict Into Collaboration

  • E-Learning

We all feel anxiety when we conflict with others, which may happen regularly and is never permanently resolved.  Yet, conflict is something that must be managed.

Through this conflict training course, you will understand how to manage conflict, gain practical knowledge as to where conflict comes from, what your conflict style is, and how to identify the needs of others. To understand conflict, you must realize what you, and others, find important and how to achieve cooperation. In other words, you must know what each person needs. Answering this question will help guide you toward a solution to satisfy both parties, which can only be accomplished through collaboration thus ensuring that all needs are met. 

 

Topics Covered

  • Manage Everyday Conflict
  • Understand Conflict
  • Find the Source
  • Find Win Win
  • One More Thing
     

Duration:

0.18 hours

Code/regulation:

Best Practices

Frequency:

As Needed

Who Should Attend:

All Employees