Strategic Plan

Develop Relations with Members

  • Engage members as partners

  • Identify member challenges

  • Understand member expectations

  • Promote a culture of managing risk

Deliver Highly Valued Programs and Services

  • Affiliate with competent partners

  • Manage scarce resources

  • Maintain excellence

  • Measure outcomes

Enhance Organizational Effectiveness

  • Communicate candidly

  • Improve problem-solving

  • Invest in employee relations

  • Practice core values

Be Efficient and Sustainable in Purpose

  • We will be efficient and sustainable in purpose, and specifically:

  • Practice innovation

  • Implement technologies

  • Manage capacity

  • Adapt and change