Newsletter

How Athens Administrators Has Supported California JPIA Members: Success Stories and Outstanding Results

Through a dedicated team and proactive approach, Athens Administrators—the Authority’s third-party claims administrators—has helped California JPIA members achieve noteworthy outcomes that have made a difference to their organizations and the communities they serve. In this article, we’ll explore some of their recent accomplishments and highlight their impact on specific member claims, underscoring the value Athens brings to our membership.

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City of Pacific Grove

A seasoned police officer from the City of Pacific Grove experienced a medical emergency while on duty. In her words, Athens Senior Claims Examiner Elvia R. “not only shattered my expectations but restored some faith in what I know is not a perfect system.” Elvia’s clear communication and compassionate approach helped the officer navigate the claims process smoothly, which she had never experienced with other workers’ compensation providers. The officer was so impressed that she shared Athens’ positive impact with fellow officers in different agencies, praising the dedication and humanity of the Athens claims team.

City of La Mirada

A tragic accident at a City of La Mirada theatre led to a complex case for a volunteer theater usher who suffered multiple fractures. Athens’ Claims Examiners Bill L. and Sally V. managed this case with exceptional competence and compassion, addressing the family’s concerns and ultimately securing a settlement with the employee and her estate. The employee’s family, with previous experience in the workers’ compensation field, specifically commended the Athens examiners for their diligence and empathy, which made a challenging situation more manageable.

City of Poway

In a recent claim review with the City of Poway, Claims Examiner Schaunna M. was recognized for her exemplary knowledge of each case, which allowed her to provide precise updates without needing to refer to notes. Her thorough preparation and informed responses demonstrated Athens’ commitment to transparency and efficiency, qualities that are echoed throughout the Athens / California JPIA claims team.

Midpeninsula Regional Open Space District (Midpen)

When the Midpen training and safety specialist inquired about a complex claim, Athens Claims Examiner Mark W. promptly provided a detailed and knowledgeable response during an impromptu 30-minute call. This reassurance exemplified Athens’ responsiveness and expertise, making the training and safety specialist feel confident that the claim was handled with the utmost attention and care.

Member Feedback Highlights

1. City of Norwalk: In a fast-paced, time-limited review session, Senior Claims Examiner Melany L. reviewed nine claims in under 30 minutes, providing essential information concisely and confidently. This level of preparedness and efficiency impressed both the city manager and other participants.
2. Town of Apple Valley: Senior Claims Examiner Chrisi S.’s creative approach to a claim—authorizing temporary disability benefits and recommending nurse care—demonstrated her out-of-the-box thinking aimed at reducing litigation risk. Her proactive decision-making underscored Athens’ commitment to finding innovative solutions to support employees and members.
3. City of Monrovia: Joy B. has been recognized by a retired firefighter for her dedication to managing his workers’ compensation account over the years. The claimant highly appreciated Joy’s professionalism and efficiency, noting she was the best adjuster he’d worked with in his career.

Athens’ work with the Authority has produced impressive operational outcomes and fostered a culture of empathy and understanding in claims management. By handling each claim with personalized attention and compassion, they strengthen the trust of our members and set the standard for excellence in the industry.

 

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