Newsletter

California JPIA Recognizes 10-Year Anniversary for Denise Covell

The California JPIA congratulates Administrative Assistant Denise Covell, who celebrates her milestone 10^th anniversary in July.

“As we celebrate Denise Covell’s 10^th anniversary, we remember how one individual can have such an extraordinary impact on an organization,” said Training Manager Joe Eynon. “Denise is the ultimate professional who exhibits exceptional qualities as a team member, making the Authority’s training program second to none. She is always looking for ways to help others and our members.”

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Previously a client service representative with Automatic Data Processing, Covell accepted a temporary assignment at the California JPIA and soon engaged permanently. Collegial co-workers and a nurturing management team drew her in.

“I have the privilege to work with some amazing and talented people,” said Covell. “We work hard together toward a united goal of providing excellent service to our members and their communities.”

Covell assists with projects for the Authority’s training team, including scheduling, planning, customer service, and training academies. Previously, Covell supported the administration department.

“Training is a valuable benefit available to all members,” she said. “Our staff encourage members to utilize that benefit, which is an important step in practicing good risk management for their communities.”

Among Covell’s favorite projects at the California JPIA have been event planning and execution for the Annual Meeting of the Board of Directors and the Risk Management Educational Forum. These projects allow her to set aside her day-to-day responsibilities, work with people in different divisions, see things from a different perspective, and interact with representatives of the Authority’s member agencies.

“People remember how they’re greeted, treated, and made to feel when they come to an event like that,” she said. “We want our members to feel at ease, to enjoy the surroundings, and to know that staff is here to help them.”

As her exposure to the Authority’s various operations has increased, so has her focus on supporting the California JPIA’s members and their communities.

“I’m a huge believer in the importance of excellent customer service,” said Covell. “I feel it starts within our organization with our co-workers and extends to how we work with our members and business partners. Beyond the expected qualities of courtesy, promptness, attention to detail, and listening, I believe that kindness, compassion, respect, and honesty are integral. In today’s world, those qualities have never been more important.”

“Denise’s talent, kindness, and dedication to the Authority’s mission enhance our ability to exceed member expectations,” said Chief Executive Officer Alex Smith. “I want to thank her for her outstanding work in managing logistics and supporting our many training events throughout the state. We are truly fortunate to have her on our team.”

Congratulations, Denise, on your 10-year anniversary!

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